Problem Gambling Help-line
A well-run help-line is essential for a successful program. We can help you ensure that trained professionals who are adept at crisis counseling and ready to handle calls from suicidal clients are answering your state’s help-line. We can help you ensure that no call for help goes unanswered, and that less time is wasted on “non-help-line” calls and “no-shows.”
- Advise on logistics of setting up a 24/7 crisis line, so that no call goes unanswered
- Train help-line personnel on how to conduct an intake in a way that extracts the most clinical and demographic information and makes it most likely the client will be directed towards appropriate help
- Screen out non-help-line related calls and out-of-state callers
- Use the unique “quick connection” model for clients and counselors, which dramatically improves treatment entry rates
- Train phone counselors in persuasive interviewing techniques, which increase acceptance rates for client treatment services
- Increase “show-up” rate for clients, cutting down on clinical non-productive time
- Conduct help-line quality check calls to find ways to improve the interaction
- Form a detailed plan to deal with callers with suicidal ideation
- Decrease paperwork and utilize electronic communication to exchange treatment records between counselors and program administrators
- Assure that HIPAA standards are met
- Design client satisfaction survey for help-line and treatment services
